Resbic Privacy Policy

1. Introduction

At Resbic, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our platform to generate Digital Object Identifiers (DOIs) for your research, documents, or data. Resbic is operated by Editorial Cuadernos de Sofía SPA, located at Avenida Libertad 269, Viña del Mar, Chile. By using our services, you consent to the practices described in this policy. We may update this Privacy Policy from time to time, and we will notify you of changes with at least 30 days’ notice via the platform or email.

2. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: When you register for an account, upload files, or request a DOI, we may collect your name, email address, and payment information (e.g., credit card details or PayPal account).
Metadata: For DOI registration, you provide metadata such as the title, author, publication date, and description of your content (e.g., research articles, datasets, or presentations).
Usage Data: We collect data about how you interact with our platform, including IP addresses, browser type, device information, pages visited, and timestamps.
Files Uploaded: For the file hosting service, you may upload files (e.g., PPT, PDF, CSV, up to 50 MB per file), which we store to generate and maintain your DOI.
Communication Data: If you contact us (e.g., via support@resbic.com), we collect the content of your messages, including any attachments or personal details you provide.

3. How We Use Your Information

We use your information for the following purposes:

To Provide Services: We use your personal information and metadata to generate DOIs, register them with Crossref, and provide preformatted citations in styles like Chicago, APA, MLA, ACM, ACS, ABNT, Harvard, IEEE, Turabian, Vancouver, Endnote/Zotero/Mendeley (RIS) and BibTeX.
To Host Files: For the file hosting service, we store your uploaded files on secure servers for 5 years (with optional renewal) to ensure accessibility via the DOI.
URL Monitoring Service: If you opt for the URL monitoring service, we use your email to notify you if your URL is down, ensuring your DOI remains functional.
Payment Processing: We use your payment information to process transactions for our services (e.g., $10 for URL redirect, $30 per file for hosting, $5 for URL monitoring).
Communication: We may use your email to send you service-related updates, such as DOI registration confirmations, invoices, or URL monitoring notifications.
Analytics and Improvement: We use usage data to analyze platform performance, improve user experience, and troubleshoot issues.
Legal Compliance: We may use your information to comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

We prioritize your privacy and only share your information in the following circumstances:

With Crossref: To register your DOI, we share metadata (e.g., title, author, URL) with Crossref, as required by their policies. This data is publicly available to enable citation and discovery.
Service Providers: We may share your payment information with trusted third-party payment processors (e.g., PayPal, credit card companies) to process transactions securely. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process, or to protect our rights, property, or safety.
No Third-Party Sharing for Marketing: We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Data Storage and Security

Storage: Your personal data and uploaded files are stored on secure servers with encryption and regular backups. We retain personal data for as long as your account is active or as needed to provide services. Uploaded files are hosted for 5 years (with optional renewal); if not renewed, files are archived, but metadata remains accessible via the DOI.
Security Measures: We implement industry-standard security measures, including encryption, access controls, and firewalls, to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention: We retain metadata indefinitely to comply with Crossref requirements for DOI persistence. Personal data (e.g., email, payment information) is deleted within 30 days of account termination, unless required for legal compliance (e.g., tax records).

6. Your Rights

As a user, you have the following rights regarding your personal data, subject to applicable laws:

Access: You can request a copy of the personal data we hold about you by contacting support@resbic.com.
Correction: You can update or correct your personal data (e.g., email) through your user dashboard or by contacting us.
Deletion: You can request the deletion of your personal data, though we may retain certain information (e.g., metadata, transaction records) to comply with Crossref policies or legal obligations.
Objection and Restriction: You can object to or request restrictions on the processing of your data (e.g., opting out of URL monitoring notifications).
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Withdraw Consent: If we process your data based on consent (e.g., email notifications), you can withdraw consent at any time by emailing support@resbic.com. This does not affect the lawfulness of prior processing.
To exercise these rights, contact us at support@resbic.com. We will respond within 30 days, as required by GDPR and LGPD.

7. Cookies and Tracking Technologies

Cookies: We use cookies to enhance your experience, such as remembering your login session, tracking usage analytics, and personalizing content. You can manage cookie preferences through your browser settings.
Analytics Tools: We use tools like Google Analytics to collect usage data (e.g., pages visited, time spent). This data is anonymized and used to improve our services. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
Do Not Track: We honor “Do Not Track” signals from browsers. If enabled, we will not collect usage data for analytics purposes.

8. International Data Transfers

Resbic operates globally, and your data may be transferred to servers outside your country, including in Chile (where our servers are located). We ensure that such transfers comply with GDPR, LGPD, and other applicable laws by using Standard Contractual Clauses (SCCs) or other approved mechanisms to protect your data. By using our services, you consent to these transfers.

9. Children’s Privacy

Resbic is not intended for users under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will delete it immediately. If you believe a child under 16 has provided us with data, please contact us at support@resbic.com.

10. Third-Party Links

Our platform may contain links to third-party websites (e.g., Crossref, payment processors). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

11. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@resbic.com
Address: Avenida Libertad 269, Viña del Mar, Chile. Editorial Cuadernos de Sofía SPA
Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT -3)

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant updates with at least 30 days’ notice via the platform or email. Your continued use of Resbic after such changes constitutes acceptance of the updated policy. Last updated: April 20, 2025.